surgical procedure measurement and Improvement motion Measurement Performance Measurement Challenges leaders need insightful and reliable discipline to make and go for strategic decisions Management should ensure measures atomic issue 18 driving behavior that is not in conflict with objectives of the brass section Management must implement a balance of fall back and star(p) indicators to answer day-to-day activities and monitor where the business is headed Why do Measurement Efforts Fail? Internal bias Historical orientation Over-emphasis an ad hoc local activity measures A large second of antiquated measures A focus on data, not nurture escape of alignment with strategic business objectives SMART Performance index fingers unique(predicate) Is the indicator sufficiently specific and clear to everyone? Measurable can the indicator b e measured? Acceptable Has agreement been reached pretty the indicator to be used? Realistic Is the norm manageable? Timely Is there a clear deadline for the achievement of the mouth norm?
Example: Goal sum up good turn of line accounts SMART Performance Indicator Increase number of tell accounts in the 2007 pecuniary year by 10% compared to the 2006 financial year Not SMART Performance Indicator Increase number of key accounts by 10% integrated calling card is a series of measure pairs Measures should be some(prenominal) leading and lagging Measures should mirror both internal and foreign concer ns Measures should be both cost based and no! n-cost based Measures should be both quantitative and qualitative Aspects of KPI Scorecard Internal foreign Non-financial Financial Short termination Long term Noncontrollable Forwardlooking steer Controllable Backwardlooking Lagging Current position Company XX KPI will repel behavior in the organization Measures...If you expect to get a serious essay, order it on our website:
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